a444 Privacy Policy

a444 is Bangladesh's trusted online betting and casino platform, accessible at a444.im. As a platform that handles financial transactions, identity verification, and personal account data on behalf of its members, a444 recognises that privacy is not merely a legal obligation but a fundamental aspect of the trust our members place in us every time they log in.

This Privacy Policy describes in clear and plain English what personal data a444 collects from you, the purposes for which that data is processed, the parties with whom it may be shared, how long it is retained, the security measures we apply to protect it, and the rights you have as an individual with respect to your own personal information.

This policy applies to all individuals who interact with the a444 platform in any capacity, including registered members, prospective members who have begun but not completed registration, and visitors who browse the platform without registering an account.

a444 acts as the data controller for all personal data collected through the platform. This means that a444 is the entity that determines the purposes and means of processing your personal data. Where a444 engages third-party service providers who process data on its behalf, those providers act as data processors and are bound by contractual obligations to handle your data in accordance with this policy and applicable law.

a444 collects personal data that is necessary to provide its services securely and responsibly. The categories of personal data we collect are described below. We do not collect data beyond what is reasonably necessary for the stated purposes.

2.1 Identity and Registration Data

When you register an a444 account, we collect the following information:

• Full legal name (as it appears on your official identity document)
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Username and encrypted password (we never store passwords in plain text)
• Preferred language (English or Bengali)

2.2 Identity Verification Documents

To comply with our know-your-customer (KYC) obligations and to protect all members from fraud, a444 may request the following documents at registration or prior to processing a withdrawal:

• National Identity Card (NID) or passport copy
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Selfie photograph or live facial verification for identity confirmation
• Payment method verification (e.g., a screenshot of your bKash or Nagad account showing your registered name)

2.3 Financial and Transaction Data

• Deposit amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, bank transfer)
• Withdrawal requests, amounts, and processing status
• Transaction history and account balance records
• Bonus credits, wagering records, and promotional redemption history

Note: a444 does not store full payment account numbers. Payment references are stored in tokenised or partial form only (e.g., the last four digits of a mobile number used for bKash) sufficient to identify the payment method without exposing sensitive financial credentials.

2.4 Betting and Gaming Activity Data

• Bets placed, markets selected, stakes, and outcomes
• Casino games played, game provider, session duration, and results
• Responsible gaming tool activations (deposit limits, self-exclusion requests)
• Customer support interaction records, including queries and responses

2.5 Technical and Device Data

• IP address at login and during active sessions
• Device type, operating system, and browser version
• Session timestamps and duration
• Platform navigation data (pages visited, time spent per section)
• Cookies and similar tracking technologies (see Section 9)

a444 collects personal data through several distinct channels. Understanding how data reaches us helps you make informed decisions about your interaction with the platform.

3.1 Directly from You

The majority of the personal data a444 holds is provided directly by you during the following interactions:

• Completing the account registration form on a444.im
• Submitting identity verification documents through the KYC process
• Making a deposit or requesting a withdrawal through the cashier
• Contacting the a444 support team at [email protected]
• Responding to promotional communications or entering a bonus offer
• Setting responsible gaming preferences such as deposit limits or session reminders

3.2 Automatically Through Platform Use

When you access and use the a444 platform, certain technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device identifiers, browser type, and session activity. This automated collection is necessary for the platform to function securely, for fraud detection, and for analytical purposes.

3.3 From Third-Party Service Providers

a444 may receive data about you from trusted third parties in specific circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, and partnered banks) who confirm transaction status and payment account details
• Identity verification service providers who assist with document authentication
• Fraud prevention services that flag unusual account or transaction patterns
• Game providers (such as Pragmatic Play, Evolution Gaming, Ezugi) who supply game session logs for dispute resolution purposes

In all cases, a444 ensures that third-party data sources are legitimate and that the sharing of data with a444 is consistent with applicable law and the third party's own privacy policies.

a444 processes your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reasons for which it was collected. The primary purposes for which a444 uses personal data are set out in the table below.

a444 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Our responsible gaming monitoring systems may flag accounts for review, but any resulting action (such as account restriction) is reviewed by a member of the a444 team before being applied.

Where you have consented to receive promotional communications from a444 — such as bonus offers tied to BPL cricket season, Eid promotions, or Pohela Boishakh special events — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent for marketing does not affect your ability to use the platform.

a444 processes your personal data on the following legal bases, which reflect internationally recognised standards for lawful data processing:

a444 does not rely on consent as the legal basis for any processing that is essential to the operation of your account or the delivery of core platform services. Core services are delivered on the basis of contractual necessity or legal obligation, which means you cannot opt out of that processing while remaining a member of the platform.

a444 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the limited and specific circumstances described in this section.

6.1 Service Providers and Data Processors

a444 engages trusted third-party service providers who process personal data on our behalf to support platform operations. These providers are contractually bound to process your data only for the purposes specified by a444 and in accordance with this policy. They include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — to process deposits and withdrawals.
• Identity verification providers: Third-party KYC services that authenticate government-issued documents and perform age verification checks.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe — who receive session identifiers necessary to deliver their games and resolve technical disputes.
• Technology infrastructure providers: Cloud hosting, CDN, and cybersecurity providers who maintain the technical environment in which a444 operates.
• Customer support tools: Helpdesk software providers who store support ticket data to facilitate customer service delivery.

6.2 Legal and Regulatory Authorities

a444 may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or lawful demand. This includes disclosures required in connection with anti-money-laundering investigations, fraud investigations, or other matters where legal obligations require cooperation with authorities. a444 will, where legally permitted, notify affected members of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, or transfer of substantially all of a444's assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, a444 will notify affected members prior to the transfer taking effect and will ensure that the receiving entity commits to treating your data in accordance with this policy.

a444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general framework:

Once the applicable retention period has expired and there is no ongoing legal basis for continued storage, a444 will securely delete or anonymise the relevant personal data. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your personal data (see Section 10), a444 will assess the request against its legal retention obligations. Where data must be retained for legal reasons, a444 will inform you of the specific obligation and the expected retention end date.

a444 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the a444 platform is protected by industry-standard SSL/TLS encryption. Look for the padlock icon in your browser's address bar when accessing a444.im.
• Encrypted Password Storage: Member passwords are never stored in plain text. a444 uses strong cryptographic hashing algorithms to store password data, meaning that even internal staff cannot read your password.
• Access Controls: Access to personal data within a444's systems is strictly limited to personnel who need it to perform their job responsibilities. Access is controlled through role-based permissions and logged for audit purposes.
• Two-Factor Authentication (2FA): a444 offers optional two-factor authentication for member accounts to provide an additional layer of login security. Members are strongly encouraged to enable 2FA in their account settings.
• Fraud Detection Systems: a444 operates continuous automated monitoring to detect unusual account activity, login attempts from unexpected locations, and potentially fraudulent transactions. Flagged activity triggers a review by the security team.
• Penetration Testing and Security Audits: a444's platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

While a444 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own login credentials and for notifying a444 immediately at [email protected] if you suspect unauthorised access to your account.

a444 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain session security, and to understand how members use the platform so that we can improve it. This section explains what cookies we use and why.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the website operator. Cookies do not execute code and cannot carry viruses.

9.2 Types of Cookies Used by a444

9.3 Managing Your Cookie Preferences

You may control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please be aware that blocking strictly necessary cookies will prevent the a444 platform from functioning correctly and may make it impossible to log in to your account. To withdraw consent for analytical or marketing cookies, please contact [email protected] or adjust your browser settings accordingly.

As an individual whose personal data is processed by a444, you have a number of rights with respect to that data. a444 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. The rights described below reflect internationally recognised standards for personal data protection.

To exercise any of the above rights, please send a written request to [email protected] from the email address registered to your a444 account, clearly describing the right you wish to exercise and providing sufficient detail to identify your account. a444 will respond within 30 calendar days. For complex requests, this period may be extended by a further 60 days, with notification provided.

If you believe a444 has processed your personal data unlawfully or has not adequately addressed your data rights request, you have the right to file a complaint with a competent data protection authority or to seek redress through the courts.

If a444 becomes aware that personal data has been collected from an individual who is under 21 years of age, the following actions will be taken immediately:

• The account will be suspended and then permanently closed.
• Any deposits made by the underage individual will be returned via the original payment method.
• Any winnings or bonus credits associated with the underage account will be forfeited and removed.
• All personal data associated with the underage account will be securely deleted as soon as the account closure process is complete, subject only to any legal retention obligations that may apply.

Parents and guardians who believe that a minor in their household has registered an account on a444 are urged to contact [email protected] immediately. a444 will treat such reports with the highest priority and will act without delay.

a444 also encourages the use of parental control and internet filtering tools to prevent minors from accessing online gambling platforms. Several free tools are available that allow parents and guardians to block access to gambling websites at the device or network level.

The a444 platform integrates with a number of third-party service providers in order to deliver its full range of features. While a444 carefully selects its third-party partners and requires them to uphold appropriate data protection standards, each third-party provider operates under its own privacy policy for the data it processes in its own capacity.

The key third-party services integrated with a444 include the following categories:

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi supply game content directly within the a444 platform. These providers receive a session token and game-specific identifiers necessary to deliver games and record outcomes. They do not receive your full personal profile.
• Payment Service Providers: bKash, Nagad, Rocket, and Upay process mobile financial transactions. Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank facilitate bank transfer transactions. These providers process transaction data under their own regulatory frameworks and privacy policies.
• Analytics Tools: a444 may use privacy-respecting analytics services to understand aggregate platform usage patterns. Where such tools are used, data is anonymised or pseudonymised before processing and is not shared with advertising networks.
• Security Services: Fraud detection and cybersecurity tools that monitor for suspicious activity, bot traffic, and potential account takeover attempts. These tools process IP addresses and device fingerprints for protective purposes only.

a444 does not embed social media plugins, advertising trackers, or affiliate marketing pixels that transmit personal data to social media platforms or advertising networks without your explicit consent. The a444 platform is designed to minimise unnecessary third-party data flows.

Links to or integrations with external payment platforms (such as bKash or Nagad) will redirect you to those providers' own interfaces. Your interactions with those interfaces are governed by those providers' own terms and privacy policies, over which a444 has no control. a444 recommends reviewing the privacy policy of any payment provider before completing a transaction.

a444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform functionality, applicable law, regulatory guidance, or industry best practices. All updates will be published on this page at a444.im/privacy-policy.

When a material change is made to this Privacy Policy — meaning a change that significantly affects how your personal data is collected, used, or shared — a444 will notify registered members through one or more of the following channels prior to the change taking effect:

• A prominent notice displayed on the a444 platform upon your next login
• An email notification sent to the address registered to your a444 account
• A notification within your a444 account inbox

Minor clarifications, typographical corrections, and formatting changes that do not affect the substance of this policy may be made without prior notice. The "Last Reviewed" date at the top of this policy will always reflect when the most recent update was published.

Continued use of the a444 platform after a material change to this Privacy Policy has been notified to you and has taken effect constitutes acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account by contacting [email protected] before the changes take effect. Closing your account does not affect a444's right to retain data as required by its legal retention obligations under Section 7.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way a444 handles your personal data, please contact the a444 data protection team using the details below. All privacy-related enquiries are handled by dedicated staff and will receive a substantive response within 30 calendar days.

When contacting us about a data rights request, please include the following in your message:

• Your full name as registered on your a444 account
• Your a444 username
• The email address registered to your account
• A clear description of the right you wish to exercise or the concern you wish to raise
• Any relevant documentation that supports your request (where applicable)

a444 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to a competent data protection authority or to seek legal redress through the courts in your jurisdiction.

For general account support, responsible gaming assistance, or payment queries, the a444 support team is available 24 hours a day, 7 days a week, 365 days a year. Support is provided in both English and Bengali. Response times are typically under 2 hours for urgent matters and within 24 hours for standard enquiries.